Nguyen Quang Chau

Direct end-to-end eCommerce operations for ADA as a premier regional enabler, maintaining ultimate accountability for inventory accuracy, fulfillment excellence, and cost-efficient warehousing across 5 major markets: Vietnam, Philippines, Indonesia, Thailand, and Hong Kong. Key clients include Unilever, Marico Group, Masan Group, KAO, and Rohto.

• Ensured strict platform SLA compliance across all managed stores, safeguarding seller ratings and brand partner reputations.
• Designed and implemented robust process and risk-control frameworks, optimizing supply chain workflows to support GMV growth.
• Led and developed cross-functional operations teams, fostering a culture of detail-oriented execution and continuous process improvement.

Directed the performance and P&L of all major eCommerce channels including Lazada, Shopee, Tiki, and Adayroi.

• Held full accountability for channel Gross Margin, developing strategic execution plans to meet key account KPIs.
• Collaborated with Brand & Channel Managers to resolve complex issues across logistics, customer service, and finance.
• Pitched and onboarded new eCommerce channels, expanding product categories and geographical reach for AAD's shop portfolio.

Drove the eCommerce growth strategy for key partnered brands within the Sports and Automotive categories, including 3M and BOSCH Automotive.

• Managed a nationwide team of buyers and Key Account Managers to optimize assortment gaps, pricing, and marketing.
• Conducted deep-dive root cause analyses of daily operational issues to improve fulfillment and customer satisfaction.
• Monitored business analytics to uncover opportunities for incremental volume and margin growth.

Advanced through progressive leadership roles including Data Analyst, Team Leader, Line Manager, and finally Operations Manager.

• Managed the Process & Data department, overseeing 5 teams (4 Data Analyst teams, 1 Business Analysis team) comprising over 40 staff members.
• Standardized and scaled operations for international clients, ensuring high accuracy and SLA delivery.